Privacy Policy — KJ Signature Visas
1. Introduction
KJ Signature Visas ("I", “we”, “our”, “us”) is committed to protecting your privacy and handling your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy explains how we collect, use, store, and disclose your personal information when you engage our migration services or interact with our website.
2. What Personal Information We Collect
- Identity Information: Full name, Date of birth, Gender, Passport details, Citizenship details, National identity documents.
- Contact Information: Email address, Phone number, Residential and postal address.
- Visa & Immigration Information: Current visa status, Visa history, Immigration documents, Bridging visa details, Previous refusals or cancellations.
- Relationship Information: Relationship history, Supporting evidence, Sponsor details.
- Sponsor Information: Citizenship/PR evidence, Character declarations, Police certificates (if provided).
- Financial Information: Employment details, Income information (if relevant to visa requirements).
- Website & Technical Information: IP address, Browser type, Pages visited, Cookies (for site functionality).
3. How We Collect Your Information
- Online forms
- Consultation bookings
- Email communication
- Phone calls or video meetings
- Document uploads
- LodgeHQ client portal
- Website interactions
4. Why We Collect Your Information
- To provide migration advice and services
- To assess your eligibility for visa pathways
- To prepare and lodge visa applications
- To communicate with you
- To comply with legal and regulatory obligations
- To maintain accurate records
- To improve our website and services
5. How Store and Protect Your Information
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, modification, and disclosure. Your information may be stored in secure cloud-based systems, encrypted document storage, LodgeHQ client portal, and secure email systems. Only authorised personnel have access.
6. Disclosure of Personal Information
- The Department of Home Affairs
- Australian Federal Police
- Health providers (for medical exams)
- Interpreters (if requested)
- LodgeHQ and third-party service providers
7-11. Your Rights and Contact
You have the right to access, correct, or request deletion of your information. However, some information may be required to be retained for up to 7 years. For queries, contact KJ Signature Visas at Brisbane, QLD, email: chase.hardy@kjvisas.com.au, or phone: +61 414 620 245.